How to delete your Budgy account

Last updated: October 12, 2026

This page explains how to delete your account on Budgy, the personal finance app by TRIERIA BRASIL LTDA, and what happens to your data when you do.

Deletion is permanent: once it is done, we cannot recover your account or your data.

In the app

In the Android app or in the browser, deletion is immediate:

Tap the circle with your initial, then Settings.
On the Profile tab, scroll to the bottom of the screen, where “Delete your account” is.
Tap “Delete account”.
Confirm with your password. If your account has no password (for example, if you always signed in with Google), type your email.
Tap “Delete forever”.

If your account has no password and you signed in more than 10 minutes ago, Budgy asks you to sign in again, to make sure it is you. Tap “Sign in again” and repeat the steps.

If you have a paid plan, the subscription is cancelled along with the account, at Mercado Pago. If Mercado Pago does not confirm the cancellation, nothing is deleted and Budgy tells you: try again in a few minutes.

If you own a household where someone else lives, transfer ownership to another person in Settings › Household before deleting the account.

If you have a Budger license in your name, write to contato@budgy.online before deleting your account. If the purchase has not been paid yet, you can cancel it in Budgy.

Without the app

You do not need to install the app again. There are two ways:

Go to budgy.online in your browser, sign in with the “Log in” button and follow the same steps.
Or write to contato@budgy.online from your account’s email address, with the subject “Delete my account”. If you write from another address, we will ask you to confirm that the account is yours. We carry out the deletion and reply within 15 days.

What we delete

When you delete your account, we immediately delete:

Your identification and contact data: name, email, password, the link to Google, your photo, your WhatsApp number and your tax ID.
Your profile (year of birth, gender, income range and the other optional answers) and your preferences.
What is yours alone: accounts, cards, statements, installments, transactions, budgets and goals.
From what you shared with your household: the branch, last digits and notes of each account (such as a Pix key or a CBU), the cards’ last digits, investment notes, goal descriptions and the notes on budgets and reconciliations.
All your consórcio quotas, including the ones you shared.
What Budgy learned from you to categorize: your keywords, your rules and their history.
The record of the statements you imported. PDF files are never stored.
The comments you sent with the feedback button, with their screenshots.
Open sessions, your IOL and Binance credentials and your advisory links, both with whoever advises you and with whoever you advise.
If nobody else lived with you in your Budgy household, the household name. Invitations to that household that have not been accepted yet are withdrawn.
Your categories, debt payment plans, financial calendar, challenges, dashboard customization, notifications and the transaction templates you saved.
The AI connector history: what each tool recorded, with amounts and descriptions, and draft transactions.
Your business registered in Budgy, with its name and tax ID, if you did not share it with anyone.
Expense groups in which nobody else had a Budgy account, with the expenses and the names of the people you added.
If you advised other people, the folders where you organized your clients.
Your email and the company data stored when you bought a Budger license.
Password reset links and invitations to your email, except an invitation to someone else’s household that is still valid.
The browser and the device you used for each access.

AI connector connections and keys and public API tokens are revoked: they stop working immediately, and the names you gave them are deleted. After that, nobody can sign in to your account or use it through an integration.

What we keep and for how long

What	Why	For how long
What you shared with people who are still on Budgy: household accounts, cards, budgets and goals, the transactions made in them, with the categories they use, the expenses of expense groups and the business you shared with another person, with its name and tax ID.	They are also part of the other person’s history. “Deleted user” appears instead of your name, but in expense groups the other people still see the name and email you were added with, and the notifications they already received (for example, about when you joined the household) still show your name.	As long as the other person keeps their account. When they delete theirs too, we delete all of it.
An internal number in place of your account, with no name, email, ID document or way to sign in.	So that the shared history still makes sense.	No time limit. On its own, that number does not identify you.
Payment records, if you subscribed to a paid plan: amount, date and payment code.	Tax obligations.	For the period required by tax law.
Access records: IP address, date and time you used Budgy, through the app, the AI connector or the public API, and support access to your account.	Brazil’s Marco Civil da Internet (Law No. 12.965/2014, art. 15) requires us to keep them.	For the app, the AI connector and the public API, 6 months, as the law requires; after that, they are deleted automatically. Support access, no time limit for now.
Database backups.	To restore the service if something fails.	Up to 30 days. After that, they are deleted automatically.
What stays linked to that internal number, without your name, email or ID document: account settings (country, time zone, language, currency and plan), already revoked credentials and connections (without their names), plan changes and features enabled by our team, usage metrics without text (such as AI cost per feature), who referred you to Budgy and, if something shared involves one of your accounts or businesses, that account or business, with no name, tax ID, notes or balance.	For the service history, and so that what was shared still makes sense.	For now, no time limit.
The record of when you allowed or revoked AI reading of your PDFs, and which permission text you saw.	The LGPD requires us to be able to prove consent.	5 years after the deletion, linked to that internal number.
Technical logs from our servers and our network, at our providers (Railway and Cloudflare).	Diagnostics and security.	We can see them for up to 31 days. Each provider may keep them longer, under its own rules.

What you shared with your household keeps the name you gave each item, its transactions, with their description and notes, which may include names, Pix keys or CBUs, and the categories you created that those transactions use. If the household owner removes you, what you shared only with that household is transferred to them, with all its transactions, and stays shared with the household. From then on, they decide who to share it with.

Other services

If you imported PDFs, Anthropic, which reads their text for Budgy, deletes that text within 30 days, as explained in the Privacy Policy.
If you had a paid plan, the subscription is cancelled at Mercado Pago, which keeps the payment data under its own rules.
If you signed in with Google, you can also remove Budgy’s access in your Google Account, at myaccount.google.com/connections.
If you linked WhatsApp, the link to your number is deleted, and what you write to Budgy on WhatsApp no longer reaches any account. The conversation stays in your WhatsApp, where you can delete it.

If you only want to delete some data

You do not need to delete your account. In the app, you can delete transactions, accounts, cards, budgets and goals one by one; unlink WhatsApp in Settings › Security; disconnect IOL and Binance in Settings › Integrations; and end sessions in Settings › Sessions. For any other request, write to contato@budgy.online.

Questions

Write to contato@budgy.online. To learn how we handle your data, read our Privacy Policy at budgy.online/en/privacy.

Data controller: TRIERIA BRASIL LTDA, CNPJ 68.450.023/0001-31, Alameda Rio Negro, 503, Sala 2020, Alphaville Centro Industrial e Empresarial, Barueri/SP, CEP 06454-000, Brazil.